Customer Support

How can we help you today?

Submit a Ticket

Get dedicated help from our support team for account or technical issues

Open Ticket

Live Chat

Instant assistance during business hours (9AM-5PM PST)

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Knowledge Base

Find answers to common questions in our documentation

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Additional Contact Methods

Email Support

Technical Support: support@pulseproducts.ltd

Billing Questions: support@pulseproducts.ltd

Sales Inquiries: support@pulseproducts.ltd

Phone Support

Technical Support: +1 (44) 738-0568-961

Billing Department: +1 (44) 738-0568-961

Monday-Friday, 9AM-5PM PST

Corporate Office

The Head Office is at BPP House
Aldine Place 142 144 Uxbridge Road,
London

Business Hours: 9AM-5PM PST, Mon-Fri

Frequently Asked Questions

How long does support take to respond?

Our average response time is under 2 hours for priority tickets and within 24 hours for standard inquiries.

Do you offer 24/7 support?

We provide 24/7 emergency support for critical system outages. Standard support is available during business hours.

Where can I check my ticket status?

You can view all your open tickets and their status in the Client Area under the Support section.

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